Terms and Conditions

The following details the legal framework that applies to any business interaction with cma audio GmbH.

General Terms and Conditions cma audio GmbH

Download or read below.

Information for consumers about distance sales

and additional information about business transactions conducted digitally

Download or read online

General Terms and Conditions cma audio GmbH

Download or read online

General Terms and Conditions cma audio GmbH

1. General

The business relations between the “Seller” and the “Buyer” are governed exclusively by the following General Terms and Conditions in the version valid at the time of sale. The General Terms and Conditions are provided on the www.cma.audio website in a form that allows them to be saved and printed. Terms and conditions pertaining to the buyer that deviate from these General Terms and Conditions do not automatically become part of the contract of sale in the case that the seller does not explicitly object to them. They apply only if the seller agrees to them specifically and in writing. Unless any other specific terms have been agreed on, these Terms and Conditions apply to interactions with both consumers as defined in Section 13, German Civil Code and businesses as defined in Section 14, German Civil Code. They are valid in the version in existence at the time the contract is made. The language used for any and all contracts is German. Only the German-language version of the General Terms and Conditions applies.

2. Description of Performance

The specifications listed in the offer made by the seller definitively describe the characteristics of the product and detail the properties agreed on in the contract for the specific product in question. In no legal sense do they constitute a guarantee as to the characteristics of the product or as any other kind of guarantee. In particular, public statements by the seller, the seller’s agents or third parties (e.g. public presentations of product characteristics) do not contain any descriptions that extend or alter the properties of the article of sale. In cases of doubt, declarations by the seller in connection with the contract of sale do not constitute an offer of a guarantee. Only express and written declarations by the seller offering a guarantee will be deemed valid. The seller’s sales representatives are not empowered to make verbal agreements or assurances that go beyond the content of this written contract of sale. Verbal agreements made before or during the conclusion of the contract are valid only if they are recorded in writing.

3. Conclusion of Contract

All offers made by the seller are non-obligatory. An order submitted before a contract of sale is concluded will be regarded as an offer to conclude a contract for the sale of the ordered goods. The contract of sale is deemed concluded when the seller confirms in writing that the order has been accepted or when the ordered goods and an accompanying invoice have been delivered. The seller is not liable for any errors or misunderstandings caused by a faulty order.

For sales concluded via the seller’s online shop, the following special conditions apply:

The display of goods in the online shop does not constitute a binding offer on the part of the seller. The display of goods in the online shop is an invitation to the buyer to make the seller a binding offer. Every order made by a buyer makes a binding offer to conclude a sales contract for the ordered goods. By clicking on the relevant button to finalise the order in the online shop, the buyer makes an offer to purchase the goods contained in their shopping basket.  In so doing, the buyer recognises these Terms and Conditions as being definitive for the legal relationship with the seller being entered into. The seller will confirm in writing (e.g. fax or email) the receipt of the order made by the buyer. This confirmation of receipt of the order does not constitute a binding agreement to accept the order. The contract of sale is only concluded when the seller expressly declares to the buyer that the the order has been accepted or when the ordered goods are sent to the buyer.

4. Exceptions in case of non-delivery of goods

The seller is not liable for any risks arising from the procurement process. The seller is entitled to withdraw from the contract of sale if the seller has previously entered into a contract to procure the goods in question but has not received said goods. The seller’s liability in cases of intent or negligence as set out in Section 13 is unaffected. The seller will inform the buyer without delay if the goods are not available within the agreed time frame. If the seller wishes to withdraw from the contract, the right to do so must be exercised without delay. If the seller withdraws from the contract, the seller will then reimburse the buyer as appropriate without delay.

5. Delivery, delivery date and transfer of risk

The delivery will take place on the day stated by the seller (or, in the case of online ordering, on the day stated in the online shop) to the given delivery address or according to a delivery schedule agreed with the buyer. If no other deadline for delivery has been stated, the goods must be delivered within two weeks after the seller communicates a confirmation of a receipt of order to the buyer. Within reason, the seller may split the order into two or more separate orders.

The goods are delivered to consumers at the seller’s risk. The risk or danger of accidental destruction or accidental damage or degradation of the goods is transferred to the buyer when they pass into the buyer’s possession. If the buyer is a business, the Section 447, German Civil Code applies.

6. Pricing and Shipping Costs 

Prices current at the time of ordering will apply. The prices are displayed in Euros and include VAT. Unless agreed upon in writing, the prices do not include any special accessories or upgrades, assistance with installation, training or any other ancillary service or product. The buyer will pay the shipping costs from the seller’s location, except in cases where they would exceed a reasonable level in relation to the value of the ordered article.

The seller reserves the right to alter the prices displayed in the online shop before the contract of sale is concluded. In this case, the declaration of the seller that the order has been accepted constitutes an altered offer to conclude a sales contract; the contract of sale is only concluded through the express acceptance of the buyer.

7. Payment Conditions, Delays, Storage Costs

Payment will become due in full at the moment the buyer receives the invoice. No exchanges are permitted. The buyer is deemed to be in arrears without any further declaration on the part of the seller if the due amount is not settled ten days after payment has become due. If a buyer is in arrears, the seller reserves the right to charge interest relating to the delay in payment. The interest rate charged will be 9.5 and 6.5 percentage points p.a. for businesses and consumers respectively above the base rate of interest set by the Federal Bank of Germany (“Deutsche Bundesbank”) . The seller reserves the right to prove higher levels of damages caused by the delay in payment and to pursue this claim. The buyer is granted leave to attempt to prove that the seller has not suffered damages exceeding 5 percentage points (consumers) and 8 percentage points (businesses) above the base rate of interest set by the Federal Bank of Germany p.a.

If the product is not shipped at the buyer’s request for at least two weeks after the agreed due date of delivery or, in cases where no specific date of delivery was agreed upon, delivery is delayed by two weeks or more from the date on which the seller declared that the product was available and ready to be shipped, the seller is permitted to charge a monthly flat-rate storage fee (or proportionally, as appropriate) amounting to 0.5% of the the total price. The maximum fee may not exceed 5% of the total price. The buyer is permitted to prove that the seller has not suffered damages or that the damages are substantially lower than the amount charged. The seller is permitted to prove that the damages suffered are higher than the amount charged.

Where a buyer is in arrears, the seller is permitted to delay delivery of new orders pending payment of the owed amount. If the buyer is in arrears either in part or in full and once a reasonable and declared deadline has passed without the arrears having been paid, the seller has the right to withdraw from the contract of sale.  The right to withdraw from the contract of sale may also be invoked when circumstances come to light that put the buyer’s creditworthiness into question. If the seller withdraws from the contract, the seller reserves the right to label the goods, to store the goods in a place of the seller’s choosing and to collect the goods. The buyer carries any costs incurred. The buyer declares that the buyer will permit the person or persons charged by the seller with collecting the goods pedestrian and/or vehicular access to the site where the goods are kept. As an alternative to the rights stated above to withdraw from the contract, the seller may request additional securities from the buyer.

8. Offsetting, Retention and Right to Rectification

The buyer only has the right to offset an amount due to the seller if the buyer’s counterclaim has been confirmed by a final, enforceable legal judgement, is ready for judgement, is undisputed or is recognised as valid by the seller. The buyer is only entitled to retention of payment if the buyer’s counterclaim pertains to the same contract of sale and has been confirmed by a final, enforceable judgement, is ready for judgement, is undisputed or is recognised as valid by the seller.

The buyer has no right of retention of payment if defects exist, unless the goods are evidently defective. In this case, the buyer only has a right to retain payment insofar as the retained payment is appropriate and reasonable for both the fault in question and the costs likely to arise in rectifying it. The buyer does not have the right to assert a claim or exercise rights relating to defects if the buyer has not settled all payments previously due in full and if the amount in question is appropriate and reasonable for the value of the defective goods.

9. Retention of Title

Upon their delivery or handing over, the title to the goods remains in the possession of the seller until all payments due as a result of the conclusion of the contract of sale between the seller and the buyer have been settled. Pending the settlement of any and all legally founded claims against the buyer and/or the buyer’s companies, the seller is be provided with the following securities which are to be released on request at the seller’s discretion providing that the estimated value of the securities is 50% higher in total than the receivables in question. Goods to which the seller is entitled partial ownership are hereafter referred to as retained goods. The buyer must maintain the retained goods at the buyer’s expense in proper working order and insure the retained goods against the risk of damage. The buyer is not permitted to use the goods as a pledge or security of any form. If the goods are distrained or otherwise seized by a third party, the buyer pledges to make the third party aware that the seller jointly owns the goods in question and undertakes to inform the seller without delay. The buyer is liable for any costs or damages incurred. The buyer may sell the retained goods via proper commercial channels as long as the buyer is not arrears. The buyer now pledges to transfer any future demands, including demands relating to the current account balance, that pertain to the retained goods arising through their sale or through any other legal cause (insurance, unauthorised actions or use) to the seller in the amount of the invoice value (incl. VAT) plus 50%. The buyer is entitled to collect on any subrogated claims providing that the buyer fulfils any obligations to the seller and no application has been made to open bankruptcy or settlement proceedings. If these conditions cannot be fulfilled, the buyer is obliged to provide all information necessary to collect the receivables, to hand over any related documents and to inform any debtors of the subrogation. In the case of breach of contract on the part of the buyer (e.g. through being in arrears), the seller is entitled to demand a security from the buyer or to take back the retained goods or to require that extant demands against third parties to provide the goods be transferred to the seller, and to realise the goods after a reasonable time limit has expired, with costs to be borne by the buyer, or to withdraw from the contract. Unless explicitly stated, the reclaiming or pledging of the retained goods by the seller does not constitute a withdrawal from the contract of sale. The buyer is obliged to give up the retained goods. The buyer will declares that that pedestrian and/or vehicular access to the area housing the goods will be provided for the person or persons charged by the seller with collecting the goods. 

Furthermore, in the case of contracts of sale with buyers abroad, the seller provisionally retains the title for the goods until final payment of the sales price, in a manner appropriate to the relevant law for the foreign country for which the goods are destined. This provisional retention of title is deemed to have been expressly agreed between the seller and the buyer. If in the country of destination other legal concepts apply instead of the provisional retention of title, then these are deemed to be expressly agreed to by both seller and buyer.

10. Indemnity for intermediate sellers

The seller is not liable for any defects to goods which he purchases from a third party and sells on without alteration to the buyer. The seller’s responsibility in cases of intent or negligence as detailed in Section 13 is unaffected. 

11. Buyer’s obligation to give notice of defects

The buyer is obliged to to inform the seller in writing of any evident defects within two weeks of receipt of the goods. Otherwise, the goods are deemed accepted. The above-mentioned deadline is deemed met if the buyer dispatches notice that the goods are defective within the 14-day time period. The obligation to give notice of defects does not apply if the buyer is a consumer.

12. Warranty

If at the transfer of risk the product does not have the characteristics agreed on in Section 2, the product is deemed defective. If the buyer is a business entity as defined by the German Civil Code, the buyer is not entitled to claim for defects if the characteristics of the supplied goods differs only slightly from those agreed on, nor if the usability of the goods are only marginally affected.

In the case of a complaint that the goods are of insufficient quality, the buyer must provide the goods to the seller for the purposes of examining them. The seller will examine the goods in the seller’s laboratory. If a complaint is ascertained to be valid and describing defects of non-marginal scope, the entire consignment of defective goods must be returned to the seller. The buyer is entitled to receive replacement goods as appropriate.

If the replacement goods are also defective, the buyer is entitled to withdraw from the contract of sale. The buyer has no right of withdrawal from the contract until such time as the seller fails to rectify the defects. The buyer has no right to demand a lower price. This does not affect the right of the buyer to, within the scope set out by law and in these Terms and Conditions, demand damages from the seller instead of replacement goods.

If the buyer’s claim that the goods are defective is found to be invalid, the seller accepts no liability for costs incurred by the buyer in making the claim, and is not liable to provide any form of relief.

13. Disclaimer and limitation of liability

The seller is liable in cases where the seller or other party or parties acting on the seller’s behalf act with intent or gross negligence. The appropriate law applies. The seller’s liability is limited as set out in the Product Liability Act (“Produkthaftungsgesetz”), covering damage to life, body or health; culpability in contravening substantive terms of the contract; or if the the seller has deliberately concealed defects with an intent to deceive or if the seller has undertaken a guarantee for the qualities of the delivered goods. The damages for which the seller is liable in cases where the seller has contravened substantive aspects of the contract are limited to damages that are foreseeable and typical for the contract. The seller accepts no liability whatever for damages caused by the delivered goods to property owned by the buyer, e.g. damage to other items or objects. The provisions stated in Clause 3 and 4 of this Section are invalid in cases of intent or gross negligence or if liability exists in cases of damage to life, body or health, or if the seller has deliberately concealed defects with an intent to deceive or has undertaken a guarantee for the qualities of the delivered goods. If the buyer is a business, liability is limited to damages that are foreseeable and to an extent typical for the contract even in cases of gross negligence, provided that none of the exceptions stated in Clause 2 of this contract apply.

14. Limitations of liability in cases of delayed delivery

The seller is liable in cases of delayed delivery where the seller, or a representative or agent of the seller, has acted with intent or gross negligence as defined by law. In other cases of delayed delivery, the liability of the seller for damages in addition to fulfilling the performance is limited to 5% of the value of the goods. The liability of the seller for damages caused by failure to deliver the goods is limited to 15% of the value of the goods. In cases where the seller is culpable of significant contraventions of the contract, the liability is limited to damages that are foreseeable and typical for the contract. No other claims made by the buyer, including any made after a deadline has been set by the buyer for the seller to fulfil the contract, will be deemed valid. If the buyer is a business, the seller’s liability is restricted to typical and foreseeable damages, even if the seller has acted with gross negligence. The limitations to liability stated above do not apply in cases of damage to life, body or health.

15. Limitation of liability in cases of impossibility of performance

The liability of the seller in cases of impossibility of performance where the seller or the seller’s representatives or agents have acted with intent or gross negligence is limited to the extent defined by law. If the buyer is a business, the seller’s liability is limited in cases of gross negligence to the extent of damages that are typical for the contract and foreseeable, providing that none of the exceptions stated in Clause 5 of these regulations apply. In addition, the liability of the seller for damages in cases of impossibility of performance and to recompense futile expenditure is limited in total to 20 % of the value of the goods. No additional claims on the part of the buyer will be valid in cases of impossibility of performance. This limitation is not valid in cases of liability involving intent or gross negligence, or cases involving damage to the life, body or health. The right of the buyer to withdraw from the contract of sale is not affected.

16. Limitation of recourse liability

If the buyer is a business, the liability to recourse against the seller applies according to Section 478, German Civil Code only to the extent that the buyer has not entered into an agreement with the buyer’s customer that goes beyond the statutory liability in cases where the goods are defective.

17. Limitation of the right to withdrawal (“Rücktrittsrecht”) and decision duty (“Entscheidungspflicht”)

The buyer may withdraw from the contract within the limits of statutory regulations only if the seller is culpable of dereliction of duty. In the case of defects, the buyer’s rights to withdraw are limited to the applicable statutory rights. After being informed by the seller that the seller is in dereliction of duty, the buyer must decide within a reasonable time frame if the buyer wishes to withdraw from the contract or insist on the delivery of the ordered goods.

18. Statute of limitations

a. Limitation period for claims by businesses:

The limitation period for claims and rights based on defects in new goods is one year, regardless of its statutory basis. This, however, does not apply to cases involving the right of recourse as defined in Section 479 Paragraph 1 of the German Civil Code. For claims of the kind mentioned above in Clause 2, a limitation period of 2 years shall apply. If the goods in question are used goods, no claims may be made based on their defectiveness, regardless of the statutory basis of those claims. This also applies to any claims for damages, regardless of the statutory basis for those claims, and regardless of whether they are made because of defects or flaws.

The limitation periods stated in Section 18, Paragraph 1 also apply to any and all claims for damages against the seller connected to defects, regardless of their statutory basis. Should any claims for damages of any kind exist against the seller that are not connected to defects, the limitation period stated in Paragraph 1, Clause 1 applies.

The limitation periods stated in Section 18a, Paragraphs 1 and 2 apply to the following extent:

The limitation periods do not apply in cases of intent.

Also, the limitation periods do not apply if the seller has withheld knowledge of a defect with the intent to deceive. Should the seller have withheld knowledge of a defect with the intent to deceive, the limitation periods stated in Section 18a, Paragraph 1, Clause 1 does not apply and the statutory limitation period that would apply if no intent to deceive were present applies instead (Section 438, Paragraph 1, Clause 3, German Civil Code), excepting the extension of deadlines in cases of intent to deceive as stated in Section 438, Paragraph 3, German Civil Code. 

Additionally, the limitation periods do not apply to claims for damages involving damage to life, body, health or freedom; claims made on the basis of the Product Liability Act (“Produkthaftungsgesetz”); gross negligence in discharging a duty; or the violation of substantive elements of the contract.

The limitation period begins from the time the goods are delivered, regardless of the nature of the claims.

Providing that no other explicit agreement has been made, the statutory regulations are valid regardless of the time when the limitation period begins, the suspension of expiry, the suspension of the statute of limitations or the renewal of deadlines.

b. Limitation period for claims made by consumers:

If the goods in question are used goods, the limitation period for claims for damages based on defects shall be six months, regardless of their statutory basis; in the case of any other claims and rights connected to defects, the period is one year.

If the goods in question are new goods, the limitation period for claims for damages based on defects shall be one year, regardless of its statutory basis.

The limitation periods stated in Section 18b, Paragraphs 1 and 2 apply to any and all claims for damages against the seller, regardless of their statutory basis. They also apply if the claims are not made in connection to defects.

The limitation periods stated above apply to the following extent:

The limitation periods do not apply in cases of intent.

The limitation periods stated in Section 18b Paragraphs 1 and 2 do not apply if the seller has withheld knowledge of the defect with the intent to deceive or if the seller has provided a guarantee for the qualities of the goods. Should the seller have withheld knowledge of a defect with the intent to deceive, the limitation periods stated in Section 18a, Paragraphs 1 and 2 do not apply and the statutory limitation period that would apply if no intent to deceive were present applies instead (Section 438, Paragraph 1, Clause 3, German Civil Code), excepting the extension of deadlines in cases of intent to deceive as stated in Section 438, Paragraph 3, German Civil Code.

Additionally, the limitation periods do not apply to claims for damages involving damage to life, body, health or freedom; claims made on the basis of the Product Liability Act (“Produkthaftungsgesetz”); gross negligence in discharging a duty; or the violation of substantive elements of the contract.

The limitation period begins from the time the goods are delivered, regardless of the nature of the claims.

Providing that no other explicit agreement has been made, the statutory regulations are valid regardless of the time when the limitation period begins, the suspension of expiry, the suspension of the statute of limitations or the renewal of deadlines.

c. Limitation period for claims against suppliers to cma.audio:

The limitation period for claims and rights of cma.audio based on defects in delivered goods and services shall be two years, regardless of their statutory basis. This limitation period also applies if the claims are not made in connection to defects. The extended limitation periods and statutory regulations concerning the point in time when the limitation period begins, the suspension of expiry, the suspension of the statute of limitations or the renewal of deadlines retain their validity.

19. Data Protection

Use and transmission of personal data

Any personal data provided by the buyer to the seller is used by the seller only for the purposes of responding to buyer requests, processing contracts of sale concluded with the buyer and for technical administration. The buyer’s personal data are only transmitted to third parties in an anonymised form or transmitted in other forms when necessary for the purposes of processing contracts of sale, especially in connection with providing ordering data to suppliers; when processing invoices; or if the buyer has given their assent. The buyer retains the right to revoke consent for their future use at any time. Personal data stored by the seller is deleted if the buyer revokes their assent to the storage; if their storage is no longer necessary for the purpose with which they were stored; or if their storage is not permitted for any other statutory reason.

Data collection through the use of Google Analytics

The seller’s website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called cookies that are stored on the buyer’s computer and enable the seller to analyse the buyer’s use of the website. The information generated by the cookie about use of the website are usually transmitted to a Google server located in the USA and stored there. If IP anonymisation has been activated for the website, the buyer’s IP address is abbreviated by Google within the member states of the European Union or other member states of the European Economic Area. In exceptional cases, the full IP address is transmitted to Google’s server in the USA and is abbreviated there. IP anonymisation is activated for the website. The operator of this website has commissioned Google to use this information to analyse how the website is used, to generate reports about activities on the website and to provide the website operator with other services relating to the use of the website and use of the internet. The IP address transmitted from the buyer’s browser in the context of the use of Google Analytics is not merged with other Google data. The buyer can prevent the storage of the cookie by making an appropriate setting in their browser software. The seller, however, gives notice that in this case the buyer may not be able to use all functions of the website. Users can deactivate the Google cookie via the data protection policy for Google’s advertising and content network.

Social Networks

As a default, the seller embeds deactivated buttons that do not make contact with the servers of Facebook, Google and/or Twitter. The buttons only become active and connect to those entities if the buyer activates the buttons, thereby giving their consent to the communication with Facebook, Google or Twitter. The buyer can then transmit their recommendation through a second click. If the buyer is already logged on to Facebook or Google+, this process occurs without an additional window being opened. In the case of Twitter, a pop-up window opens to allow editing of the text of the tweet. A click on one of these buttons means that the buyer has given their consent to the transmission of data to the relevant operator of that website.

Gathering and storage of usage data

To enable optimisation of the seller’s website, the seller collects and stores data such as the date and time a page was accessed, the identity of the website page accessed by the buyer as well as similar data, providing that the buyer has not revoked consent to the collection and storage of the data. This data is gathered anonymously without identifying the website user personally. In some cases, user profiles may be created by using pseudonyms. No connection is made between the natural person behind the pseudonym and the collected data. The seller also uses cookies to collect and store usage data. These are small text files stored on the buyer’s computer that store statistical information such as the operating system used, the browser used, the IP address, the referrer URL and the time of day. The seller collects this data exclusively for statistical reasons to enable optimisation of the seller’s website and to allow the seller to make the website more attractive. The data collected and stored is anonymised or processed using a pseudonym and allows no inference to be made about the buyer as a natural person.

Access to information

On receiving a written request, the seller will provide the buyer with the information stored about the buyer.

20. Delivery by third parties

The seller has the right to deliver goods to the buyer’s legal successors, legal successors created by any fusion of the buyer with another entity and/or any other authorised third party. Should the seller make use of this right, the buyer is entitled to immediately withdraw from the contract providing that the seller’s exercising of the right causes an inappropriate disadvantage to the buyer.

21. Law Concerning the Use of Batteries

We call attention to the buyer’s statutory obligation to return used batteries and to the buyer’s right to return batteries to the seller’s place of business or a place in immediate proximity thereto after their use at no extra charge. Disposing of batteries as ordinary domestic waste is prohibited by the Law Concerning the Use of Batteries (“Batteriegesetz”). Any batteries we provide may be returned free of charge to us at the address stated in Section 1, Paragraph 1 of these Terms and Conditions, or sent to us via mail using sufficient postage. Batteries that contain pollutants are marked by a symbol depicting a rubbish container overlaid with a cross. The chemical pollutant is named below the rubbish container symbol; “Cd” denotes cadmium,  “Pb” denotes lead and “Hg” denotes mercury. This information is also stated in the documentation accompanying the goods or in the manufacturer’s operation manual.

22. Consumer’s right of cancellation

Returns policy

You, the buyer, have the right to cancel the contract of sale within 14 days. You do not need to state a reason for cancelling your order. The 14-day period begins from the day on which you or a third party authorised by you (but who is not the deliverer of the goods) take receipt of the goods. To exercise your right of cancellation, you must inform us of your decision in a clear, unequivocal way, e.g. via letter, fax or email. To cancel the order, it is sufficient that you send us notice of your intention to cancel the order within the 14-day cancellation period. Your notice of intent to cancel your order must be sent to:

cma audio GmbH
Münchener Str. 21
82131 Gauting, Germany.

Phone: +49 (0) 89 97 880 38 0
Fax +49 (19) 89 97 880 38 0

Email: gmbh@cma.audio

Order Cancellation Form

Consequences of your cancellation of the order

If you cancel the order, we are obliged to return all payments received from you including delivery costs (excepting additional costs resulting from your decision to use a form of delivery different to the standard, cheapest form offered by us) without delay and at the latest within fourteen days from the day on which we receive your notice of intent to cancel the contract. We will use the same payment method to process the return of your payment as the one you used in the original transaction unless we have entered into an explicit agreement with you to use a different method as the one you used. No additional charges will be levied for returning your payment.

We have the right to refuse to return your payment until the goods have been returned to us or until you have delivered proof to us that you have dispatched the goods back to us, whichever is received earlier.

You must hand over or dispatch the goods to us without delay, at the latest within 14 days of having informed us of your intent to cancel your order. The time limit is deemed to have been fulfilled if the goods are dispatched to us within the time limit of 14 days.

You agree to carry the costs incurred in returning the goods to us.

You will be required to pay for any loss of value incurred to the goods only if the loss in value is not incurred in a way necessary for you to assess the quality, characteristics or functions of the goods.

End of statement concerning our order cancellation policy

23. Shipping costs of returning goods when cancelling your order

You agree to carry the costs incurred in returning the goods to us.

24. Place of fulfilment, court of jurisdiction, partial nullity

The place of fulfilment is Gauting.

If the buyer is a businessperson, any conflicts directly or indirectly arising from the contractual relationship will be adjudicated by the Regional Court Munich I (“Landgericht München I”). For business concluded with parties residing abroad, the seller reserves the right to bring legal proceedings before the court with jurisdiction for the buyer.

In all cases, the law of the Federal Republic of Germany shall apply with the exception of countries which prohibit the application of German law. In such cases, the applicable law of the country in question shall apply. Neither United Nations sales law nor the United Nations Convention on Contracts for the International Sale of Goods shall apply.

Should one of the provisions of these Terms and Conditions or a part thereof, or a provision of any other agreement made, be fully or partly invalid, then only that part will be deemed invalid. The invalidity of individual provisions does not affect the validity of the remaining provisions.

Online Dispute Resolution

Information about Online Dispute Resolution In the first quarter of 2016, the EU Commission began providing an internet platform for the purposes of Online Dispute Resolution (the so-called “ODR platform”). The ODR Platform is designed to provide a point of access for resolving disputes outside of the courts that arise from contractual obligations related to online sales contracts. The ODR Platform can be accessed here: http://ec.europa.eu/consumers/odr

We are neither obliged nor will we commit to taking part in a dispute resolution process before any consumer dispute resolution authority.

Version: June 2014

 

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